WHAT CAN WE LEARN FROM RELOCATING ATHLETES?
Such exacting requirements and small margins for error can help keep RMCs that work with athletes at the top of their game. It forces providers to reconsider what is possible, taking an unvarnished look at unnecessary bureaucracy and pointless procedures that might have taken root over the years and that slow or compromise service delivery. Processes can be re-engineered for greater efficiency, which will not only provide a better service experience to athletes and other transferees in a rush but also boost the company’s profitability.
It is also interesting to note that while the home values are high and the services comprehensive, athletes and their families face the same disruption as any corporate transferee, perhaps more. Says Dingman, “The fact is, it’s not any easier for an athlete and his family to relocate than the average person. I’d argue it’s more stressful and difficult. We’ve had two retired ballplayers’ wives tell us that after it was all said and done, they moved 52 and 83 times! As a general rule, athletes have little if any notice when they will be traded. Even worse, they rarely know where their destination city is going to be until the very last minute. This is true for trades, free agency, and even drafts. Our group is able to set their mind at ease by putting a plan in place very quickly and even offering up case studies of players who we serviced recently that match their exact situation.” Counselors who work with athletes are attuned to this and can help to ease the transition to an entirely different home and lifestyle.